At Glofone, we strive to deliver high-quality products and a seamless shopping experience built on trust and care. Every order is handled with attention and accuracy, and if an issue arises, our team works quickly and fairly to resolve it.
📝 Order Changes & Cancellations
Please review your order details carefully (size, color, quantity) before completing checkout.
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⏳ Orders can be canceled within 24 hours of purchase, subject to a 10% cancellation fee.
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🚚 Once an order has been processed or shipped, cancellations are no longer possible.
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📩 To request a cancellation, email support@glofone.com with your order number for faster support.
🔄 Exchanges
We do not currently offer direct exchanges for size or color.
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❗ If you ordered the wrong item, you may cancel within 24 hours and place a new order.
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🤝 Not sure which size or style to choose? Our support team is here to help before checkout.
↩️ Returns & Refunds
You may request a return within 120 days of delivery. After this period, all sales are final.
✔️ Eligible for Return-
Damaged or defective items
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Wrong product received
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Product differs significantly from its description
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Used, worn, washed, or altered items
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Minor imperfections (loose threads, slight color variations)
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Missing tags or original packaging
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Damage caused by improper handling
📬 How to Request a Refund
Email support@glofone.com with:
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🧾 Order number
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📸 Photos or videos clearly showing the issue
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🛒 Proof of purchase
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📦 Shipping receipt (if applicable)
⚠️ Do not return any item without approval. Unauthorized returns will not be accepted.
💳 Refund Processing
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Refunds are issued within 7 business days after we receive and inspect the returned item.
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You’ll receive a confirmation email once your refund is approved.
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Refunds include the original shipping fee (if applicable).
If your refund hasn’t appeared after 10–15 business days, please contact your payment provider for assistance.