Refund & Return Policy
↩️ Return & Exchange Policy
At GLOFONE LLC, we want you to shop with confidence. Your satisfaction is our top priority, and we make returning or exchanging eligible items simple, fast, and transparent.
Eligible items can be returned within 30 days of delivery, and refunds are issued to your original payment method within 14 business days after inspection and approval.
🛒 Shop with Confidence
If your order doesn’t meet your expectations, Glofone provides a straightforward return process. Our goal is to make it easy for you to get a refund or replacement when needed.
- Return window: 30 days from delivery
- Condition: Items must be unworn, unwashed, with original tags and packaging intact. Proof of purchase is required.
- Return shipping: Customers cover the cost unless the item is defective, damaged, or incorrect — in which case we cover it.
- Refund timing: Refunds are processed within 14 business days after approval. Banks may require an additional 3–5 business days to post funds.
- Exchanges: Only available for defective, damaged, or incorrect items. For size or style changes, please return the item and place a new order.
📦 How to Request a Return — 3 Easy Steps
Email Us
Send your return request to support@glofone.com. Include:
- Full name
- Order number
- Reason for return
- Screenshot of your order details
Provide Evidence (if needed)
For damaged, defective, or incorrect items, attach clear photos or a short video. This helps us speed up the approval process.
Ship the Item
After approval, we will provide a Return Authorization (RMA) and the return address. Once the item is received and inspected (usually within 72 hours), we will confirm and process your refund.
✅ Why This Policy Benefits You
| Benefit | Details |
|---|---|
| Transparent & Simple | Clear rules with no hidden conditions |
| Fast Processing | Most returns are reviewed within 72 hours of arrival |
| Customer-First Approach | If the mistake is ours, we cover all related costs |
| Try at Home | Shop confidently and return items that don’t fit your needs |
❓ Common Questions
Q: Can I exchange for another size?
A: Exchanges are only for defective or incorrect items. For size or style changes, please return the item and place a new order.
Q: Who pays for return shipping if the item doesn’t fit?
A: If the return is due to size or preference, the customer pays. If the issue is our mistake, Glofone covers the cost.
Q: How long does it take to confirm my return?
A: Returns are typically inspected and confirmed within 72 hours of receipt.
Q: What if my refund hasn’t appeared after 14 business days?
A: First, check with your bank or payment provider. If the refund still hasn’t appeared, contact support@glofone.com for assistance.
⚠️ Notes & Exceptions
- Final Sale Items: Items labeled “final sale” cannot be returned.
- Custom or Personalized Items: Non-returnable unless defective.
- Proof of Defects: Photos or videos help us verify issues quickly and process refunds faster.
💬 Need Help?
If you have questions or want to start a return, contact us:
📧 Email: support@glofone.com
🏢 LLC: GLOFONE LLC
📍 Address: 43 Hartford Ave, Enfield, CT 06082, United States